Refund & Cancellations

1. Order Cancellations (آرڈر کی منسوخی)

Because our food is freshly cooked and prepared immediately upon order confirmation, cancellation requests must be submitted within 5 minutes of placing your order. Once preparation or packaging has commenced, we are unable to cancel the order or issue a refund.

2. Incorrect or Damaged Orders (غلط یا خراب آرڈر)

In the unlikely event that you receive an incorrect menu item, missing item, or damaged packaging, please contact our support team immediately via WhatsApp (03094120882) within 1 hour of delivery. Please provide photos of the items and the invoice. Upon verification, we will:

• Send a replacement order immediately free of charge.
• Or issue a credit voucher/partial refund for the missing or incorrect items.

3. Refund Processing Time (رقم کی واپسی کا وقت)

Approved refunds will be processed directly to your Easypaisa, JazzCash, or bank account. Refund processing takes between 24 to 48 working hours depending on the financial institution.

4. Customer Support Contact (رابطہ کریں)

For any queries regarding refunds or cancellations, please drop us a message on WhatsApp at 03094120882. Our manager will assist you directly to resolve the issue as quickly as possible.